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How QueueBuster Improved HUL's SKU Visibility by 100%

9

Number of Integrations

67%

Stock Monitoring Enhancement

100%

Mapping of Sub Stockist

About HUL

Hindustan Unilever Limited is one of the top FMCG companies with a presence of over 50 product brands across 20+ consumer categories and annual revenues of over ₹51,000 Crores.

Deployed Solution

QueueBuster POS was deployed over 4000+ sub-stockists to provide real-time SKU tracking right from distributors to sub-stockists to Kirana stores.

“QueueBuster helped us automate our sub-stockists network with a world-class product, and with the stupendous customer support team to back this up. We entered our 5th year of relationship with them in 2023.”

Mr. Pikustar Borah

Technology Lead, South Asia, HUL

Problem Statement

HUL needed better visibility of SKU movements than what was available with the distributors, who sell across tertiary channels beyond the distributor levels, which hampered their visibility on real-time demand and consumption.

Outcomes

  • Real-Time Tracking: Allowed HUL the ability to track demand and consumption of multiple SKUs in real-time across different regions.
  • Better Planning: This, in turn, led to better planning and business forecasting.
  • Full Visibility: 100% visibility of SKU movements across the substockists network.
hul

Industry Type

Fast-Moving Consumer Goods (FMCG)

Inventory Management

CRM & Loyalty

Digital Payments

Cloud Dashboard

Billing/Invoices

Engagement Snapshot

100 sub stockists
within 3 weeks

Pilot Phase

4000+ sub stockists
with in 6 weeks

Rollout Phase

9 Integrations

Integrations

100% visibility of SKU
movements

Outcome

Why Choose QueueBuster POS?

RealTime Insights

RealTime Insights

Real-time visibility and insights for better decision-making.

Robust Software

Robust Software

A powerful, flexible solution tailored for complex supply chains.

Seamless integration

Seamless integration

Smaff integration with your current systems to ensure operations are done without hitches.

Exceptional Support

Exceptional Support

A dedicated customer support team to ensure operations are done seamlessly.

Transform Your Supply Chain with QueueBuster POS

QueueBuster POS is dedicated to providing innovative solutions that streamline operations, enhance visibility across the supply chain, and with our powerful software, businesses like HUL are able maintain better planning, forecasting, and overall efficiency.

upply Chain with QueueBuster POS

Don't Take Our Word For It!

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QB transformed our operations across multiple locations, offering user-friendly billing. The best part was how they seamlessly integrated our SAP, customer rewards and other software that we were already using.

Neeraj Katariya

Chief Digital Officer

Pure Home & Living (DLF Brands)

user
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QueueBuster has been our trusted partner for three years, powering our 60+ outlets. The billing software is very robust and effortless. Their responsive support team understands and resolves our grievances seamlessly.

Deshvardhan Sudhan

Ops Head, North Region

CocoCart

user
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The seamless integration of QueueBuster allows us to monitor our stock levels in real-time, ensuring our customers never miss out on their favorite nutritious treats.

Vikas D Nahar

Founder and CEO

Happilo

user
company logo

We explored numerous POS solutions for our pubs and grocery stores, but none provided us with the ideal fit until we discovered QueueBuster. The QueueBuster POS solution is highly flexible and reasonably priced.

Chima Uba

Head, Digital Products & Transformation

Heineken, Nigeria

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This software has transformed the way we manage inventory at Rare Planet. With its cutting-edge Point of Sales solution, we now have complete control of our business ops.

Ranodeep Saha

Co-Founder

Rare Planet

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Our business model at Henney Bear operates through kiosks, shelf space is vital for us. QB is a mini miracle POS software that works on the smallest devices but delivers the largest impact.

Amit Singh

Franchise Owner, India

Henney Bear

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company logo

The best part about QB is it doesn’t take much shelf space as it can be used on mobile payment terminals. True to its name, it's not just busting queues but completely transforming the overall customer experience.

Samiran Sengupta

CEO & Founder

JustMyRoots

user

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trust factors

Easy Onboarding

QueueBuster POS Billing Software offers a seamless onboarding experience, ensuring a user-friendly and hassle-free transition for businesses.

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Tailormade Solutions

Accompanied by tailored features and functionalities, our software ensures a personalized and efficient approach to meeting diverse business needs.

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Cloud Backup

Ensure the security and accessibility of your data with QueueBuster Cloud Billing Software's backup feature. Safeguard critical information in the cloud.

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Dedicated Support

Experience unparalleled assistance with QueueBuster’s dedicated support. Our committed team is ready to provide personalized guidance, prompt resolution, and ongoing support.

Frequently Asked Questions

How did QueueBuster POS help HUL achieve real-time visibility of SKU movements?

It automated sub-stockist automation with QueueBuster POS, having a full-proof end-to-end tracking system that gives real-time visibility into the movements of SKUs. It was rolled out in over 4,000 sub-stockists, which helped HUL trace the movement of goods, starting from the distributor, up to the sub-stockists, and then toward the Kirana stores. The system flawlessly integrated with HUL's existing ICT infrastructure, and thus was in a position to capture and report real-time data and information directly. It is in this regard that HUL was able to view how shifts were fairing in terms of stock management and consequently replenishment, making an extra effort to respond promptly to the needs dictated by changes in demand so that products were where they were needed. Such visibility in real time was absolutely important for accurate forecasting and, as such, strategic planning in a bid to realize improved sales as well as customer service.

What specific challenges did HUL face before implementing QueueBuster POS?

Before the implementation of QueueBuster POS, HUL had very limited visibility on the tertiary channels of supply. This lack of transparency made it impossible for the company to trace the movement of its SKUs beyond the distributor level. The result was frequent stock outs, over stockings, inefficiencies in inventory management, and demand forecasting. Quick insights into the consumption pattern across regions had always posed a challenge for HUL, hampering its ability to plan and strategize the execution of its marketing strategies. Without an effective tracking mechanism, the inability to correlate operational inputs and results further precipitated an overall poor business performance.

How did QueueBuster POS address the integration needs of HUL's existing systems?

The architecture of the QueueBuster POS system was such that it could easily integrate with all previous systems of HUL, providing minimal or no disturbance at the time of deployment. The integration process had nine different touchpoints to connect QueueBuster POS to the existing HUL infrastructure. Integration was such that it was able to pass real-time data between QueueBuster POS and the HUL ERP system to synchronize inventory updates, automate order processing, and centralize reporting. The team coordinated with HUL to accommodate the company's requirements regarding data formats, communication protocols, and security in order to guarantee a smooth transition that helped the company run its business operations more efficiently.

When was QueueBuster POS deployed, and what was the way it was rolled out?

QueueBuster POS was deployed for HUL in two phases. We had the pilot phase of 100 sub-stockists that took three weeks. This was an important step to test whether the system could sustain its functionality and meet HUL's expectations. Once pilot went off successfully it was rolled out to over 4000+ sub-stockists within a period of six weeks. The whole program was honestly well planned and managed to minimize any disruptions. A team from QueueBuster worked closely with the HUL staff in providing training means, support activities, and troubleshooting to ensure that things went smooth. The integrations and system adjustments took eight weeks from end to end.

Which features of QueueBuster POS drove the project's success?

There were several key features of QueueBuster POS that had a great bearing on the success of HUL's sub-stockists automation project. These features covered real-time SKU tracking that allowed immediate visibility in the movement of products, automated inventory management to reduce manual errors and to increase stock accuracy, and comprehensive reporting tools to provide actionable insights into the sales and consumption pattern. In addition, the scalability of the system was huge enough to withstand the large volume of data produced by more than 4,000 sub-stockists, and its user-friendly interface made it easy for the sub-stockists to adapt and use with great effect. A little more configurational robustness and interfacing capability of QueueBuster POS had ensured flawless communication with the existing systems of HUL, and hence their operational efficiency kept on increasing.

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